Build enterprise AI agents with Agentforce
Agentforce is an enterprise AI platform that connects people, applications, AI agents and data in one environment. It enables organisations to introduce AI agents that support customers and employees around the clock while maintaining control, governance and visibility.
AI agents designed for real business operations
Agentforce allows organisations to introduce AI agents into existing workflows, systems and channels without rebuilding their technology foundation. Agents can retrieve data, trigger workflows and escalate to humans when needed. Teams can build, test, deploy and supervise agents at scale while keeping full visibility into how agents operate. When AI is introduced with structure and control, automation becomes practical, reliable and ready for real business use.
What you can build with Agentforce
List of all cases
Build and refine AI agents
Agentforce Builder brings drafting, testing and deployment into one workspace. Teams can start with AI-guided configuration and refine logic through a document-style editor, low-code canvas or pro-code scripting view. Development becomes faster, clearer and easier to manage.
Structured logic with AI reasoning
Agentforce combines deterministic workflows with large language model reasoning. Required business logic runs in sequence while AI handles nuance and conversation. This creates agents that deliver predictable outcomes while adapting to real interactions.
AI conversations across channels
Agentforce Voice enables AI-powered interactions across phone, web and mobile. Agents can answer questions, guide users and escalate to humans when needed. Conversations stay consistent while remaining connected to business data.
Connected data & real context
Intelligent Context extracts and structures information from complex and unstructured sources. Agents use this data to deliver relevant responses and actions based on real business information, not isolated prompts.
Security & guardrails built in
Agentforce includes guardrails and security controls designed to protect data, reduce misuse and minimise hallucinated or biased responses. Administrators can configure these controls to align with organisational policies and compliance requirements.
AI agents across teams & workflows
Agentforce can support customer service, sales development, employee support and operational processes. Agents handle defined tasks while people focus on complex decisions and relationships.
You’ll know us by the company we keep
